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Home Affairs Comes to New Zealand

In what appears to be little more than a fit of pique the South African Government decided a few months ago to retaliate against the tourists and business folk of NZ visiting the Republic by demanding New Zealand citizens apply for Visitor Visas if they wish to travel there. Granted, ...

Iain

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Home Affairs Comes to New Zealand

In what appears to be little more than a fit of pique the South African Government decided a few months ago to retaliate against the tourists and business folk of NZ visiting the Republic by demanding New Zealand citizens apply for Visitor Visas if they wish to travel there. Granted, ...

Iain

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Home Affairs Comes to New Zealand

Posted by Iain on May 19, 2017, 9:37 a.m. in South Africa

In what appears to be little more than a fit of pique the South African Government decided a few months ago to retaliate against the tourists and business folk of NZ visiting the Republic by demanding New Zealand citizens apply for Visitor Visas if they wish to travel there.

Granted, this was because the New Zealand Government had rescinded the visa waiver agreement with South Africa.

I think it is fair to say the New Zealand Government was totally justified in doing so but it is hard to comprehend the reaction of the South African Government.

The New Zealand Government did not make the move lightly. I know from discussions with senior officials over two years that the pressure was building to do so. Reason being our Government was aware that SA passports can now be bought off corrupt Home Affairs officials. This represented a clear risk to our borders when those travelling visa free can on arrival seek asylum or worse. I recall being told a few years ago that a significant proportion of those claiming allegiance to Al Qaeda travel(led) on South African passports.

New Zealand was almost the last western country to impose visas on South Africans. The Australians have always required them to apply for visas to travel to Australia. Australians have never and still don’t require visas to travel to South Africa.

It is hard to fathom what the risk is to South Africa from New Zealand passport holders travelling there for leisure, business and to visit friend and family. You can’t buy passports off the NZ Government.

At a recent meeting of concerned travel agents who were experiencing nightmares trying to secure visas for their clients, the South African High Commissioner is reported as saying ‘Well, it was your Government that started the fight!’

That’s pretty grown up.

I know of one major corporate in New Zealand that recently gave up on trying to secure visas for a reward trip to South Africa for 50 of its top customers because getting the visas was simply ‘too hard’. They booked these loyal customers on a trip to another country. If those 50 had spent, say $10,000 each once they got to South Africa, that’s $500,000 (roughly ZAR5million) that is lost to South Africa.

My colleagues and I have had now also had to endure the nightmare that is a South African High Commission insofar as you cannot deal with directly with any staff over visas and they do not take calls about it from the public. That might be fine if they had a website that made any sense.

They have outsourced the visa receipt process to VFS (a most inefficient of organisations that has seduced Governments, including New Zealand’s, all around the world into offering a visa receipt and return ‘service’) in Auckland and applications are forwarded on to the High Commission staff who very much have a ‘don’t call us, we will….. uh, actually we won’t call you’.

This has resulted in the three of us getting three different visa outcomes for identically planned trips.

All attempts to get an answer as to why three people applying for the same purpose (business) visa have fallen on deaf ears.

I am left with a multiple entry visa I am told is only good for one trip to South Africa. This, despite the fact I made clear in my application I would need to make two trips to the Republic within the three month validity of the visa and provided the dates of those trips.

When I arrived in SA three weeks ago I asked the immigration officer on arrival at OR Tambo international if I could come back before the visa expired?

He said yes.

This contradicted the advice given by the VFS people. So, I emailed them once again and asked them to pass along my concern and need for a straight ‘bankable’ answer to the High Commission (after all it is they and not the VFS that issue the visas). My question being Is this, as it says, a multiple entry visa or is it in effect a single trip?

They emailed me back and said ‘Call Home Affairs’.

When I asked why can’t they pass along my question they emailed after a few days and said, ‘Presumably you are in South Africa…’

Didn’t matter I was meeting clients 12 hours per day and no one at Home Affairs answers the phone anyway.

They said they’d pass long my question to the SAHC when I insisted. That was over a week ago.

I always thought when the NZ Government decided to put an end to the increasing risk caused by corrupt South African public servants that they would react this way.

What I didn’t appreciate was just how bad it is trying to deal with the South African Government in NZ. Obviously, all our clients tell of the nightmares dealing with Home affairs over birth certificates, passports and marriage certificates in South Africa and where a process that can take twenty minutes (I am not joking) in NZ routinely takes weeks or months in South Africa.

I appreciate the fact that being the last western democracy to shut down visa free travel to South Africans might be offensive to some in the Republic, but in clear cut case of cutting off their nose to spite their face I wonder how many tourist and business dollars South Africa will now miss out on as Kiwis take their dollars elsewhere?

But then they never ‘started the fight’...so maybe they don’t care.

Until next week...

Iain MacLeod

Southern Man

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5 comments on this post
May 20, 2017, 6:02 a.m. by Shelley Roodt

Thank you for highlighting the horrendous service struggles which South Africans deal with on a daily basis. Obtaining an unabridged birth certificate for my 27 year old son who is in NZ (and applied for it before he left SA) took more than a year. Eventually I had to enlist the help of a ward counselor and his political party who got the shadow minister of home affairs involved. DHO's explanation was that they had no records of my son who,by the way, has an original South African birth certificate, ID document and passport all issued by the very same department! They requested documents from my husband and myself and could not understand why my late husband could not complete his section of the forms. They expected a fathers signature from a citizen for whom they had issued a death certificate! Many explanations in person ( telephones are unanswered) were frustrating to the point of tears. This "don't care" attitude which prevails across the South African DHO spreads to many other civic services too. Renewing a police clearance certificate from outside SA is problematic to say the least with policies that make no logical sense. Posting applications between countries is not an option when you add the failed and unreliable South African postal service into the mix. I could go on and on! It's embarrassing to have to explain why we can't secure documents which we should rightfully be entitled to access with ease via a logical effective system! Often our explanations are met with incredulous expressions from those who reside in a country that "works". In first world countries it's simply unheard of for a government to fail its citizens so miserably.

Replies to this comment

May 21, 2017, 12:56 a.m. by Rupert de Smidt
No surprises here, then! We applied for a new passport for my daughter in August last year through the SA High Commission in Wtn. Only this week, after mailing the HA contact centre ( HACC@dha.gov.za) did we learn that the passport is in the system for processing. Hooray! Now , hurry up and wait for it to get to NZ......how long I wonder?
May 24, 2017, 9:30 a.m. by Iain MacLeod
You might however be interested to know that at 7am this morning I submitted an online application for an (urgent) new NZ passport. To my pleasant surprise at 9.10am I received an email saying it is done and will be couriered to me today. I was expecting three days....... Iain
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May 20, 2017, 10:08 a.m. by Rob and Tessa clarke

We had a wedding to attend in S Africa at the end of April and it was easier and cheaper to renew our Irish and British passorts and get an endorsement from the NZ embassy in Auckland than go through the ridiculous rigmarole of a visa to visit SAfrica.. Wonder how long it will take for them to wake up to,the fact that it will affect their tourism industry !!!! We won't be going back anytime soon!!!!

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May 20, 2017, 5:02 p.m. by Helena

My SA sister in NZ with dual citizenship has attempted to renew her SA passport. Wellington is apparently waiting for fingerprint forms from SA government. She started the process six weeks ago. Still nothing

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May 20, 2017, 6:30 p.m. by Marion

Just to let you know that the wheels in New Zealand don't always run that smoothly. My daughter applied in plenty of time for a visa to visit New Zealand - she has a SA passport and lives in Australia. With a week to go and no visa, I phoned Immigration twice a day for the entire week speaking to someone different every time. No one was prepared to assist me until the day before my daughter was due to fly to NZ when I found someone willing to assist and who issued the visa - we were on the point of cancelling all our travel arrangements at this stage. It really put a damper on our Christmas celebration with all the stress and to make matters worse, the visa was a single entry visa, issued for 4 weeks only. An expensive exercise indeed.

Replies to this comment

May 24, 2017, 9:28 a.m. by Iain MacLeod
H You are quite right - this is why we have such a good business... :-) You might however be interested to know that at 7am this morning I submitted an online application for an (urgent) new NZ passport. To my pleasant surprise at 9.10am I received an email saying it is done and will be couriered to me today. I was expecting three days....... Iain
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May 26, 2017, 7:45 p.m. by Lara

I am so sorry for all the trouble my psychotic government creates. I hate them too. In junk status because of Zuma, can't do any business here, because there suddenly isn't any, and after a three day blackout, I am pretty much ready to exile myself from this country and never set foot in it again. I'm sorry. There are still sane people here (like me and my family) and we'll do everything we can to make good and productive people of NZ one day ..,. hopefully one day soon.

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